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Orders are the core of your Meneja dashboard. Each order captures everything related to a customer’s purchase: the items they bought, the shipping address, payment details, totals, and the current status in the fulfillment lifecycle. From the Orders section you can search and filter your entire order history, drill into individual order detail views, update statuses, and respond to any linked support tickets.

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Order structure

An order contains the following top-level data:

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Order items

Each item in the items array includes:

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Payment details

The payment_details object contains:

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Order statuses

Orders move through the following statuses during their lifecycle:
You can update an order’s status from the order detail view. Status changes apply immediately and are reflected in the order list.

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Payment statuses

The payment_status field tracks the payment lifecycle independently of the order status:

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Payment methods

Meneja supports the following payment methods on orders:
  • credit_card
  • paypal
  • bank_transfer
  • cash_on_delivery
  • mobile_money

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Searching and filtering orders

Use the filter bar at the top of the Orders list to narrow results. The available options are: You can combine multiple filters. For example, filter by status: shipped and a date range to review all shipped orders in a given period.
Use the has_ticket filter to quickly surface orders that have an open customer support conversation so your team can prioritize responses.

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Viewing order details

Click any row in the orders list to open the order detail view. From there you can:
  • Review all line items, totals, and shipping address
  • See the current order status and payment status
  • Update the order status or payment status
  • View linked delivery details
  • Initiate or review refunds
  • Access the linked support ticket

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Support tickets on orders

When a customer contacts support about an order, a SupportTicket is attached to that order record. The ticket includes:
Support tickets are read-only in the order detail view. To respond to or resolve a ticket, use the linked support conversation referenced by conversation_id.